Purchasing add-ons

Available add-ons by plan

Document360 is designed to scale with your projects, offering a range of add-ons to enhance your documentation efforts. Across the Professional, Business, and Enterprise plans, you can purchase additional:

• Workspaces

• Languages

• Translation credits (1 million characters)

• Storage (1 unit = 50 GB)

• Team accounts

• Readers (1 unit = 5000 readers)

• Limit for PDF export (1 unit = 2GB)

For Business plan users, optional add-ons include:

• Crowdin extension

• Phrase extension

Enterprise plan users can also purchase

• Salesforce extension

• Additional sandbox environment

These add-ons ensure enhanced flexibility and robustness in your knowledge base setup.

NOTE

To purchase add-ons, you must have a saved card on your Document360 account. To add a card, go to Settings () > Knowledge base portal > Billing, and select the Payment information tab.

Purchasing add-ons

To purchase add-ons,

1. Navigate to Settings () in the left navigation bar in the Knowledge base portal.

2. In the left navigation pane, navigate to Knowledge base portal > Billing, where the My plan tab is selected by default.

3. Click Purchase add-on.

3. Select the required add-ons using the + and - buttons.

4. Click Confirm payment to make payment.

NOTE

Customers on the legacy plan can only purchase the following add-ons: Projects, Workspaces, Languages, Translation Credits, Storage, Team Accounts, and Readers. This is available exclusively for online customers. Offline customers can contact our dedicated customer support team for further assistance.