Notification channels let you choose where Document360 sends alerts about changes in your project: email (SMTP), Slack, Microsoft Teams, or a webhook. A channel only sends alerts for the events you map to it, so setting up notifications is a two-part task: add a channel, then map events to it. For example, a project manager overseeing multiple contributors can add a Slack channel and map article events to it, so the team gets updates in their Slack workspace without checking the portal.
Before you begin
- You need the Owner or Admin role in the Knowledge base portal.
Access and manage notification channels
- Navigate to Settings () > Knowledge base portal in the left navigation bar.
- In the left navigation pane, select Notifications.
The Channels tab opens by default and lists the channels you have added.
From the Channels tab, you can:
- Add a channel: Click New channel, select the channel type in the Create new channel dialog, and complete the setup for that type. For setup steps, see Choose a notification channel.
- Change a channel's details: Click the Edit () icon next to the channel.
- Stop using a channel: Click the Delete () icon next to the channel.
When you delete a channel, any events mapped to it stop sending notifications. Before you delete a channel, map those events to another channel in the Mapping tab.
By default, an SMTP (email) channel is automatically configured for every project and cannot be deleted. You can customize its email settings at any time.
Choose a notification channel
Pick the channel that matches where your team works, then follow its setup guide.
| Channel type | Use it when | Setup guide |
|---|---|---|
| SMTP | You want alerts delivered to specific email addresses. | SMTP notification channel |
| Slack | Your team works in a Slack channel. | Slack notification channel |
| Microsoft Teams | Your team works in a Teams channel. Setup uses a Power Automate workflow. | Microsoft Teams notification channel |
| WebHook | You want to send event data to another application, such as an automation platform or your own endpoint. | Webhook notification channel |
Next steps
After you add a channel, complete these steps so your team starts receiving alerts:
- Map events to the channel. All notification events are turned off by default. In the Mapping tab, turn on the events you want and assign them to your channel. For details, see Notification mapping.
- Confirm delivery. In the History tab, check whether notifications reached the channel and view details for any failures. For details, see Notification history.
To send email notifications from your own domain, see Email domain.
FAQ
I added a notification channel, but I'm not receiving any notifications. Why?
A channel only sends notifications for the events mapped to it, and all events are turned off by default. Go to the Mapping tab, turn on the events you want, and assign them to the channel. If notifications still don't arrive, check the History tab for failed deliveries and click View details to see the error.