Plans supporting Article status
| Professional | Business | Enterprise |
|---|---|---|
Article status helps you easily identify the current status of articles in the Knowledge base portal, eliminating the need to check each article individually.
For instance, a content manager can quickly identify Draft articles that need editing before publishing or spot Needs review articles flagged for review by contributors. This helps streamline the process of updating and maintaining the knowledge base efficiently without manually checking each article's progress.
NOTE
An article or category page will display article statuses (New/Updated/Custom) on the Knowledge base site, helping readers to know when content has been added or updated. For more information, read the article on Status indicator.
Article status in the Knowledge base portal
Within the Knowledge base portal, articles can have one of four statuses, each indicated by a unique color-coded icon next to the article in the left navigation pane.
NOTE
The article status also applies to category pages.
New article (
)
The article has been created and is in draft mode but yet to be published. It can be only accessible by team members within the portal.
NOTE
For category pages, the status appears as New category page.
Draft status (
)
A published article is being forked to update the content in a draft form, while the original version remains live in the Knowledge base site.
Published (
)
The article is public and available for readers to view on your Knowledge base site.
Needs review (
)
The article has been flagged for review, either by a contributor or through an automated review reminder. For more information, read the article on Article review reminder.
Article status of hidden articles
Hidden articles are shown with a strikethrough and will not be available on the Knowledge base site. These articles are only accessible through the Knowledge base portal. You can hide articles in any status. For more information, read the article on Hiding an article.
NOTE
Articles in a hidden category are also hidden on the Knowledge base site
FAQs
What is the purpose of article status in the Knowledge base portal?
Article status helps you easily identify the current status of articles, streamlining the process of updating and maintaining the knowledge base.
What are the different article statuses available?
The article statuses are New, Draft, Published, and Needs review.
What happens to articles flagged as Needs review?
Articles flagged as Needs review have been marked for review by a contributor or through an automated reminder.
Do category pages also display article statuses?
Yes, the article status also applies to category pages.