Document360 Extensions - Getting started

Plans supporting Extensions

Document360 extensions enhance the functionality of your Knowledge base by seamlessly integrating it with third-party platforms, enabling a more connected and efficient workflow. These extensions allow you to access, manage, and share Knowledge base content directly from other platforms, reducing the need to switch between tools. By integrating Document360 with your existing tools, you can streamline operations and improve collaboration across teams.

Accessing the Extensions page

1. Navigate to Settings () in the left navigation bar in the Knowledge base portal.

2. In the left navigation pane, navigate to Knowledge base portal > Extensions.

   You can find the list of already configured extensions at the top, if any.

3. Use the dropdown to filter the below list of Extension categories:

   • All extensions

   • Help desks

   • Team collaboration

   • Code repositories

   • Translation & browser

4. Click Connect on the intended Extension tile.

The extensions available are categorized in the following way:

Help desks

• Freshdesk

• Zendesk

• Intercom

• Salesforce

Team collaboration

• Slack

• Microsoft Teams

• Drift

• Zapier

• Make

Code repositories

• GitHub

Translation & browser

• Chrome

• Crowdin

• Phrase