Document360 extensions are a feature where you can experience and extend the capabilities of the Document360 Knowledge base into other third-party platforms.

Accessing the Extensions page

  1. From the Knowledge base portal, navigate to "Settings > Knowledge base portal > Extensions"

  2. You can find the list of already configured extensions (if any)

  3. This extensions page is similar to other Marketplace or App stores in the market

  4. Use the dropdown to select from the list of Extension categories

    • Helpdesk
    • Team collaboration
    • Translation & Browser
    • Code repositories
  5. Click on the "Connect" button on the intended Extension

Available Extensions

Helpdesk

  • Freshdesk
  • Freshservice
  • Zendesk
  • Salesforce
  • Intercom

Team collaboration

  • Slack
  • Microsoft Teams
  • Drift
  • Make
  • Zapier

Translation & Browser

  • Chrome
  • Crowdin

Code repositories

  • GitHub