Document360 includes analytics tools to help you understand end-user engagement with your knowledge base. Analytics are accessed from the dashboard navbar and include six different metrics:
The Geography section is designed to give you the big-picture view of customer engagement. Use the drop-down menu on the top left to change the project version and customize the dates you wish to view on the top right.
There are three metrics in the Geography:
- Customer geography is displayed in a graphical heat map. This helps you understand what country and region your end-users are located in.
- The performance chart gives you an overall picture of end-user interaction with your product by aggregating the likes, dislikes, views, and reads for the selected time frame.
- Search overview gives you stats about searches performed in your knowledge base. Metrics include unique users, number of searches, and no result searches.