Plans supporting article analytics
| Professional | Business | Enterprise |
|---|---|---|
The Articles analytics page provides data on overall article performance, geography data, and top categories and articles.
From the Knowledge base portal, navigate to Analytics > Articles.
The Articles analytics page opens with an overview of article data.
Select the desired workspace (If any) using the dropdown at the top of the screen.
Select the desired language (if any) using the dropdown at the top of the screen.
The overview geography and article performance data for the last week (default filter selection) are displayed (You can customize the filter based on your date range).
NOTE
The Custom date range for filtering data starts from July 8, 2023.
Depending on your plan, the available date range options vary:
For Business and Professional plans, users can select a date range of up to 3 months.
For Enterprise and Enterprise Plus plans, users can select a date range of up to 12 months.
KB Widget JWT Authentication Analytics in Document360
You can switch between the knowledge base and widgets from the dropdown at the top right section. You can find the JWT tag for the Widgets that have JWT authentication.
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Article performance
The following article performance information is available in this section as tiles.
Total articles: The overall count of articles created based on the applied filter.
Total views: Indicates the number of clicks, counted once per browser.
Total reads: Calculated considering scrolling, clicking, and time spent on the page.
NOTE
Read count is recorded once per day, while time spent may vary. (Multiple clicks on the same article are counted as one view, but the time spent may differ.)
Total likes: The total number of likes received.
Total dislikes: The total number of dislikes received.
NOTE
By selecting Total articles, you can view the aggregated data for Views, Reads, Likes, and Dislikes within the chosen date range.
The same information is displayed in the form of graphs. Click on the keys at the chart's bottom to view individual graphs. Click Export image ( ) to save the section as a PNG image.
Most read articles
This section displayed the top-performing articles based on "Read" time in minutes. The article name is available on the left, and the readers' total minutes spend are available on the right under "Duration"). Click on the Export image ( ) icon to save the section as a PNG image.
Top articles list
The top articles are listed here with information such as article names, contributors, views, reads, likes, dislikes, feedback, time spent, and the last updated date.
Click View all, and the All articles blade appears with the entire list of articles.
Click on the desired article and it displays the Analytics and you can filter the readers based on All readers, self-registration, SSO, JWT, and Invited readers.
You can filter the following article type, contributors, and date.
Click Export CSV to export the articles in the list.
Click Download icon to download the last exported file.
Click on the back arrow on the top-left to navigate back to the overview page.
Location-based views
This section shows the world map with a color focus based on views. The top countries and the number of total article views are available.
Click on View all to view detailed country-based information.
All the countries with at least one view are available. Scroll to view the list of countries. You can also search for the countries by name.
The article names, views, reads, likes, dislikes, and time spent are available as a list.
You can filter the location data based on article type and date.
Click on the Export CSV button to export the articles in the list.
Click Download icon to download the last exported file.
Click the close icon(🗙) on the top-right to navigate back to the overview page.
Top categories
This section displays the category name and total views.
Click on the View all to view the entire list of categories. The category name, number of articles in the category, views, reads, likes, dislikes, and time spent (in minutes) in the categories.
NOTE
Time spent: The calculation will be based on the amount of time you spend reading the article.
You can filter the data based on the category type.
Click on the Export CSV button to export the categories in the list.
Click on the back arrow on the top-left to navigate back to the overview page.
FAQ(s)
Why do my most read articles and top articles section differ?
The Most read articles section lists the top 5 articles with the longest read times during the selected period. In contrast, the Top articles section lists the top 5 most viewed and read articles on your knowledge base, consolidated for the selected period.
Which team account roles in Document360 can access the Analytics section? Is it limited to Admins and Owners?
In Document360, Admins, Owners, and Contributors can access the Analytics section if thier content role is Editor or draft writer.
If you want to restrict team accounts from accessing the Analytics section, you can create a custom portal and content role and uncheck the "Analytics" permission. This will prevent specific users from accessing Analytics.
When creating a new team account or modifying an existing one, assign this custom content role to ensure users with this role can't access the Analytics section.
For more details on creating a custom content role, read the Roles and permissions article.
How can I find the size of a file I am trying to export?
Currently, Document360 does not display the file size before export. You can check the file size on your local device after downloading the file.