Search in Knowledge base site
  • 22 Jul 2022
  • 2 Minutes to read
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Search in Knowledge base site

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Your Document360 knowledge base includes a fast and intuitive search located above the articles. Results are filtered by relevance to the search term and are listed with the name of the article/category, a preview of the search term within the article/category, and the breadcrumb of the article/category.

Which attributes in the Knowledge base can be searched?

You can search the below attributes in your Knowledge base:

  • Article and category titles
  • Tags
  • Text content inside the articles and categories
  • Slug of the articles and categories (index and page)

Advanced search

Advanced search feature is available only in Business, Enterprise, and Enterprise Plus plans.

You can perform a combined search across all the versions and languages simultaneously. This page would help the readers find the desired search results with the available filter options. For more information, see Advanced search in Knowledge base site.


Search bar on the home page

The header section of the home page includes a search bar by default. However, it can be hidden, if required. Hiding the search bar in the header of the home page does not affect its appearance on the knowledge base.

No result searches

A search that does not return an article within the knowledge base will return a blank results page.

1_Screenshot_no result search


Search in attachments filter

Readers of your knowledge base can search for content inside PDF attachments. This search functionality is an add-on feature in the knowledge base portal and would be activated for customers on a demand basis.

How to activate the Search in attachments for my knowledge base project?

Contact customer support (support@document360.com) to activate this add-on feature for your project.

Adding the attachments filter in Search

Once activated, readers can enable or disable the search in attachment filter tab from the knowledge base portal.

  1. Go to Settings → Article settings → Search settings
  2. Turn on the Show attachment tab in search toggle

Dependency

If the Show article attachments toggle is turned off, then the Show attachment tab in search would become inaccessible.

Once enabled, readers on the knowledge base have the option to filter the keyword search results from articles content or attachments in articles.

For example, The reader enters a search term ‘start’ in the search bar of the knowledge base home page. All the articles with the ‘start’ keyword are listed. An Attachments filter tab would be available above the search results. When the reader clicks on the Attachments tab, the result would be filtered to show the articles with PDF attachment content that matches the keyword.
The reader can select the required result and navigate to the bottom of the article to access the PDF attachment.
3_Screenshot-Enabling_search_in_attachments_on_knowledge_base_site(1)

This filter is available on both the home page search bar and the knowledge base search bar.
If the Search in attachments functionality is not activated on the knowledge base portal, then the search would work only for the article/category page elements(Title, slug, tags, content)


Exclude an article from the search

In some cases, you may want to exclude an article from searches within your knowledge base or external search engines.

Articles that have been hidden will not show up in your knowledge base and therefore will not be searchable by your readers. However, your team members can search them in the Knowledge base portal.


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