Your Document360 knowledge base includes a fast and intuitive search above the articles. Results are filtered by relevance to the search term. They are listed with the name of the article/category, a preview of the search term within the article/category, and the breadcrumb of the article/category.

Which attributes are used during search in the Knowledge base?

You can search based on the below attributes in your knowledge base:

• Article and category titles

• Tags

• Slug of the articles and categories (index and page)

• Breadcrumb

• Text content inside the articles and categories

NOTE

Search priority sequence: Article title > Associated tags > Article slugs > Breadcrumbs > Article content.

Advanced search

You can perform a combined search across all the workspaces and languages simultaneously. This page would help the readers find the desired search results with the available filter options.

For more information, see Advanced search in Knowledge base site.

Search bar on the Home page

The header section of the Home page includes a search bar by default. However, it can be hidden if required. Hiding the search bar in the header of the home page does not affect its appearance on the knowledge base.

Search in the attachments filter

Readers of your knowledge base can search for content inside PDF attachments. This search functionality is an add-on feature in the knowledge base portal. It can be activated for customers on a demand basis.

For more information, visit the Search attachments article.

No search result

A search that does not return an article within the knowledge base will return a feedback form or a blank results page.
When no search result feedback form is enabled, a feedback form appears. This option allows the reader to provide detailed information on their search. You can view this feedback in the Search analytics module.

For example, a reader will submit feedback on what they were looking for  in the knowledge base site. A team account can assess the feedback in the Search analytics and update the knowledge base if required.

For more information, visit the Search Analytics page.

To enable the No search result feedback form

1. Navigate to Settings > Knowledge base site > Article settings & SEO > Article settings.

2. Under Search settings, you can find the No search result feedback toggle.

3. Switch it to On.

   NOTE

   No search result feedback form will be available on the Knowledge base site and the Knowledge base widget.

When no search result feedback form is disabled, a blank result appears for no-result searches.

Exclude an article from the search

In some cases, you may want to exclude an article from searches within your knowledge base or external search engines.

Articles that have been hidden will not appear in your knowledge base site and, therefore, will not be searchable by your readers. However, your team members can search for them in the Knowledge base portal.

For more information, read the article on hiding the article.

NOTE

Similarly, you can also hide the categories and page categories.

Search operator support

Implementing search operators such as quotation marks would allow users to construct precise queries, significantly improving search accuracy and user satisfaction.

• Double Quotes (""):
  Double quotes are used to search for an exact phrase. When you put words inside double quotes, the search engine looks for those exact words in that exact order.

• Minus Sign (-):
  The minus sign is used to exclude certain words from the search results. When you place a minus sign directly before a word (without a space), the search engine will exclude results containing that word.

Let us explore some of the examples,

• search -recipe fetches records containing “search”, but not “recipe”.

• search-recipe fetches records containing “search” and “recipe” (there’s no exclusion because the minus (-) is in the middle of the word).

• -recipe fetches every record except those containing “recipe”.

• -recipe pasta fetches records containing “pasta”, but not “recipe”.

• "-recipe" fetches records containing “-recipe” (no exclusion performed).

FAQ(s)