Plans supporting readers to follow articles and categories
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The Follow articles and categories in Document360 allow users to stay updated with new content and changes in the Knowledge base. By following articles and categories, readers can receive notifications whenever new articles are published or existing ones are updated. This feature helps keep readers informed and engaged with the latest information, ensuring they do not miss important updates.
For Your Information (FYI)
This feature is available only for Private and Mixed projects in KB site 2.0, which is accessible for projects created after June 10th.
NOTE
The Follow articles and categories feature is applicable only for Private and Mixed projects.
Enabling the ‘Show Follow button’ from KB Portal
Navigate to Settings () > Knowledge base site > Article settings & SEO in the Knowledge base portal.
The Article settings page will open by default.
In the Article header section, turn on the Show Follow button toggle.
NOTE
By default, the Show Follow button toggle is turned on for all new Private and Mixed projects.
Using Follow articles and categories in KB Site
Navigate to the desired category and click the More (•••) option in the Knowledge base site.
Click on Follow category.
A message "Notification turned on" will appear.
To follow the article, navigate to the desired article and click Follow ( ).
When you follow an article, you'll receive email notifications for updates in the following scenarios:
A new version of an article or a page category is published.
Any newly published article, page category, or replicated article is published.
An article or page category is republished.
A published article is unhidden or recovered from the recycle bin.
The next version of an article is published via the Zapier and Crowdin integration.
The next version of an article is published via the API endpoint.
NOTE
When you follow a category, you will receive email notifications in 30 minutes if there are any updates in that category. This includes updates to all sub-categories up to level six and all associated articles.
In mixed projects, you will see the Follow category option. Clicking it will take you to the login page if you are not logged in to the knowledge base site.
Email notifications are not triggered in the following cases:
When articles or categories are deleted.
When articles or categories are hidden.
When the next version of an article is hidden.
When an article is reordered or moved to another category.
When the reader doesn’t have view access to the article/category on the KB site.
NOTE
Readers will be redirected to the respective article on the KB site or to the login page from the email notification.
FAQs
How do readers configure their email domain for notifications?
The reader will receive all emails from the configured email domain in Settings () > Knowledge base portal > Notifications > Email domain. By default, emails will be sent from support@document360.com if the email domain is not configured.
How do I customize the ‘Follow’ button for the Follow articles and categories?
You can change the Follow variable name in Settings () > Localization & Workspace > Localization variables > Article Header. Enter the desired name in the Follow field and click Save to save the changes.
How do I unfollow a category?
To unfollow a category,
Navigate to the desired category and click the More (•••) option in the Knowledge base site.
Click Unfollow to stop notifications. A Notification turned off message will appear.
How do I unsubscribe from the Follow articles and categories email?
Click Unsubscribe in the email and if the reader hasn’t logged in to the KB site, it navigates to the login page. The appropriate article or category will be unfollowed automatically by clicking on the unsubscribe button.
Is the ‘Follow Article’ feature available for JWT users?
Currently, the "Follow Article" feature is not available for users with JWT authentication.