December

New feature

Multiple Knowledge base assistants

Earlier, you can configure only one Knowledge base assistant in a project. Now you can have up to 10 Knowledge base assistants in a project. We have made the UI simpler to configure the following settings in one place:

• Installation & setup
• Custom CSS
• Custom JavaScript
• URL mapping

The autosave option is available for navigation between the tabs. You can also clone an existing assistant and create a new Knowledge base assistant.

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Enhancements

1. No search results feedback

A search that does not return an article within the Knowledge base or Knowledge base assistant will return a feedback form. This option enables the readers to provide detailed feedback on their search. Team accounts can view the feedback data in the Search analytics module.

To enable the feedback form:

1. Go to Settings → Knowledge base site → Article settings & SEO → Article settings
2. Under Search settings, you can find the No search result feedback toggle
3. Switch it to On

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2. Custom configuration for Analytics Integrations

Custom configuration section is added in Integrations related to Analytics. With this section, you can customize your Knowledge base integration with an external analytics platform in one window. Previously, you would have used Custom HTML integration to configure code-specific settings. The following integrations will have the custom configuration section:

• Mixpanel
• Segment
• Hotjar
• Google Analytics
• Google Analytics (GA4)
• Heap
• FullStory
• Amplitude
• Google Tag Manager

Improvements

1. Auto register for SSO readers

Earlier, Single Sign-On (SSO) readers had to be registered with both identity providers and Document360. Now, readers that are registered with the identity provider don't need to register in Document360. They can directly access the Knowledge base with the identity provider credentials. You can enable/disable this option in SSO settings. This setting is applicable only for SAML and OpenID configurations.

When you have multiple projects and wish to have the same configuration, you can import the logged-in SSO readers from one project to the other with this option.

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2. Team account idle timeout

Enable the 'Team account idle timeout' option in your project to log out the SSO team accounts that are idle for two hours. This setting is applicable only for SAML and OpenID configurations.
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Other improvements

Minor performance upgrades, bug fixes, and security improvements can also be observed in the Knowledge base portal and Knowledge base site.