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Creating and managing content
Single Sign-On (SSO) problems
Analytics
Login issues and Invitation emails
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Details:

-> You can import only 15 MB of data.

-> Currently, the Word document text formatting like Bold, Italics, and Underline will be preserved in the imported article. Formatting such as fonts, highlighting, and other inbuilt features will not be preserved.

Read our support article for more information: Article link

Please select the question

Can I change the version slug and default language?

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Can I redirect an article to a website ?

Details:

No, you cannot change it from the Knowledge base portal. Please raise a request by sending an email to:  support@document360.com . One of the support engineers will contact you to fix the issues.

Read our support article for more information: Article link

Details:

No, you cannot add an article redirect rule pointing to an external website URL.

Read our support article for more information: Article link

Answer:

No. Currently, Document360 does not support IdP (Identity Provider) initiated login. However, we do have plans to address this in the future.

Answer:

No, currently, Document360 does not support multiple IdP (Identity Provider) configurations. We do have plans to support it in the future.

Answer:

Yes, Document360 supports auto-provisioning of Team accounts/Readers with the help of a .csv file import or with API.

Read our support article for more information.

Team account import: Article link
Reader import: Article link

Answer:

-> Using SAML and OpenID for SSO require readers to be added inside Document360.

-> As an alternative option, you can use JWT if all your website users are your Readers.

Read our support article for more information: Article link

Details:

Analytics data are stored based on your pricing plan.

-> Document360 does not store more than 90 days of data

-> For the Business plan, it shows data for 30 days.

-> For the Enterprise and Enterprise plus plans, it shows data for 90 days.

Check our pricing page for more information: Article link

Details:

Please check the date of the recent 'Scheduled validation'. If you change any links manually, the scheduled validation will capture it in the next cycle. You can also perform 'Manual validation' at the project and article level.

The following will be considered broken links :

- > Any links leading to authentication.

- > Other domain links with only Relative paths. (Provide an absolute path if you are referring to a link outside your domain)

Read our support article for more information: Article link

Details:

The 'Article created' count will get updated if a team account creates and publishes an article.

Read our support article for more information: Article link

Details:

- > Ensure that you have verified using the link received in your invitation email. The validity of the verification link is for 24 hours.

- > If you have missed verifying in the 24 hours, the project would not be accessible until verification is complete.

Please contact the owner of the Document360 project to request a new verification email.

Read our support article for more information: Article link

Details:

- > Please check if the firewall is enabled.

- > If yes, please configure the firewall settings to allow the following sender's email address and the IP.

Sender email: support@document360.com
Sender IP: 149.72.206.83

If this does not solve the issue, contact support@document360.com

Please select one of these topics to see the information

Word import limitations
Versions and Slug
Article redirection

Please select one of these questions

Does Document360 support IdP (Identity Provider) initiated login?
Does Document360 support multiple IdP (Identity Provider) configuration?
Does Document360 support auto-provisioning of users?
I want to use either SAML or OpenID. However, I don’t want to add readers inside Document360.

Please select one of these topics

Can I view the Document360 project analytics data for 180 days?
Valid links are displayed as broken links in the Links status.
Mismatch in the "Article Created" count under Analytics → Team accounts.

Please select one of these scenarios:

I am a new user and I was able to access Document360. However, I am not able to access it now.
I did not receive the invitation email.

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