Feedback manager - Getting started
  • 03 May 2023
  • 2 Minutes à lire
  • Contributeurs
  • Sombre
    Lumière
  • PDF

Feedback manager - Getting started

  • Sombre
    Lumière
  • PDF

The content is currently unavailable in French. You are viewing the default English version.
Article Summary

The Feedback manager keeps track of all your feedback on articles and categories in your Knowledge base and Knowledge base assistant. It helps you to assign and track them effectively. This makes it easier to manage the entire feedback-addressing process.

All the existing feedback can be viewed in the feedback manager. Earlier, you could only view the feedback received in a specific date range.

The feedback provided before August 27, 2022, will be in Complete status. The feedback type will be Comments for liked articles or Others for disliked articles.


Accessing Feedback manager

1_Screenshot-Feedback_manager_overview

  1. Go to Content toolsDocumentationFeedback
  2. The Feedback manager overview page appears
S.NoOptionDescription
a.Project versionSelect the desired version
b.LanguagesSelect the desired language
c.ExportTo export the feedback data
d.Filter byNarrow down your feedback data with the below filter options
ApplicationTo filter the feedback data by application
Assigned toTo filter the feedback data by the assignee(s) of the feedback
Feedback typeTo filter the feedback types provided by the reader
StatusTo filter by feedback status
Date rangeTo filter by feedback received date
e.Feedback listList of feedback received
f.Current feedbackDetailed view of the selected feedback
Show historyTimeline of the actions performed within the feedback
g.Article/Category detailsThe following details appear in this section:
• Article/Category name
• Open in editor option
• Article/Category location breadcrumb
• Profile image of the article/category contributors
h.Assign toYou can assign the feedback to any team account in your project. Click the dropdown and select the desired term account. You can also search the team accounts by their names
i.StatusYou can change the status of feedback
j.Reply and CloseThis section is enabled only when the reader selects the Notify me checkbox. Once the feedback is addressed in the documentation, you can add a response in this field and click Reply and close button

Export

You can export the feedback data at any time.

Feedback data for 90 days can only be exported.

2_Screenshot-Export_Feedback_manager

  1. Go to Content toolsDocumentationFeedback manager
  2. You can find the list of reader feedback
  3. Use the available filter options at the top to narrow down the list
  4. Click ExportExport to CSV
  5. Wait for a few seconds, and a Download icon appears next to the feedback
  6. Click the Download icon to download the feedback data to your local storage device

How to localize the feedback options appearing on the knowledge base site?

You can localize the below variables text appears in the feedback section:

  • Was this article helpful?
  • Yes
  • No
  • Comment
  • Submit
  • Thank you for your feedback
  • Skip
  • Optional
  • How can we improve this article?
  • Your feedback
  • Enter your comment
  • Email
  • Please enter a valid email
  • Please enter your comment
  • Thank you for your feedback! Our team will get back to you
  • Notify me about change
  • Send
  • Enter your email

5_Screenshot-Feedback_variables_language

  1. Go to SettingsLocalization & VersionsLocalization variables
  2. Select the desired language in the Select language section
  3. Expand the Feedback section
  4. Update the desired text(s)

By default, the variables are localized to the respective language.

  1. Click Save
Note

You cannot localize the below feedback options:

  • Need more information
  • Difficult to understand
  • Missing/broken link
  • Inaccurate or irrelevant content
  • Others

The localization variables are not to be confused with the Content reuse (Variables and Snippets) in Document360.


Cet article vous a-t-il été utile ?