Plans supporting this feature: Business Enterprise
Now that you have connected the Document360 MCP server with your AI assistants, let’s explore how the AI assistants can use MCP tools to search, retrieve, and manage content in your knowledge base.
These tools work together through prompts, making it possible to perform multi-step documentation tasks with a single instruction. For example, an AI assistant can search for existing articles, retrieve category details, create new documentation, or update existing content based on your project structure and permissions. Understanding how these tools work helps you create more effective prompts and build efficient documentation workflows.
MCP tools
Search and retrieval tools
Search your knowledge base
document360-mcp-search
Performs a semantic search across your knowledge base project. Searches all project versions by default, or a specific version when you need it.
Use this to:
Find relevant documentation
Discover related articles
Search across versions
Fetch article content
document360-mcp-get-article
Retrieves the full content of any article using its ID or URL. Works across multiple languages and lets you access both published and draft versions.
Use this to:
Read existing articles
Review draft content
Fetch articles before updating
Get category structure
document360-mcp-get-categories
Retrieves the complete category structure for a selected project version, including child categories and associated articles.
Use this to:
Browse the knowledge base hierarchy
Find category IDs
Understand documentation structure
Get category details
document360-mcp-get-category
Retrieves everything about a specific category - its content, subcategories, and associated articles using the category ID.
Use this to:
Inspect one category deeply
Read category page content
Validate category before updates
Get project versions
document360-mcp-get-project-versions
Lists all available versions of your project along with their identifiers, so you can run version-specific operations with precision.
Use this to:
Select the correct version
Create version-aware prompts
Retrieve valid version IDs
Write tools
Create an article
document360-mcp-create-article
Creates a new article inside a specified category and project version by supporting structured content.
Use this to:
Create new documentation in the right category
Draft missing help articles
Generate first drafts from prompts
Update an article
document360-mcp-update-article
Updates an existing article while preserving its structure and formatting. Built for partial updates so you can revise a section without touching the rest of the article.
Use this to:
Update outdated documentation
Revise articles during product updates
Rewrite specific sections without affecting the rest
Create a category
document360-mcp-create-category
Creates a new category within a selected project version. Supports nested structures so you can build subcategories as your content grows.
Use this to:
Add new documentation sections
Create subcategories for new features
Organize content into new structures
Update a category
document360-mcp-update-category
Updates category properties such as name, position, hierarchy, or visibility.
Use this to:
Rename categories
Reorganize hierarchy
Improve structure
Update category content
document360-mcp-update-category-content
Updates the content of category pages while preserving the existing structure.
Use this to:
Update Page or Index category content
Revise category overview or introductory sections
Refresh category-level guidance without affecting the rest of the structure
Rate limits
MCP requests are subject to rate limits based on your Document360 plan. These limits apply per user across all MCP tool calls.
Current limits:
Business plan - Up to 60 requests per minute per user
Enterprise plan - Up to 100 requests per minute per user
These limits help ensure reliable performance and fair usage across documentation workflows.
If the rate limit is exceeded, requests may be throttled until the next time window resets.
This can happen when:
running frequent automated prompts
performing repeated searches in quick succession
executing multiple create or update operations at the same time
Best practices for managing MCP request limits
To avoid throttling:
Space out frequent or automated requests
Break large workflows into smaller prompt sequences
Reuse retrieved category or article context when possible
Avoid repeated parallel searches across multiple versions
This helps maintain a smoother MCP experience and reduces the chance of interrupted workflows.