Downloading files from Document360 Drive saves them to your local storage as a .zip file — whether you download a single file or multiple files at once.
Why download files?
You may need to download files from Drive when:
Backing up media assets — Keeping a local copy of images or files used in your knowledge base.
Repurposing content — Using existing Drive files in other tools, platforms, or projects.
Auditing your media library — Reviewing files offline to identify outdated or unused assets.
Before you begin
You must have access to Document360 Drive.
Downloaded files are saved as a .zip file regardless of the number of files selected or their original format.
The zip file is flat — it does not preserve the folder structure from Drive. All files are placed at the root level of the zip.
How to download files
There are three ways to download files from Drive.
From the top menu bar
Use this method to download one or more files at once.
Open Drive from your Document360 project.
Select the file or files you want to download.
Click Download in the top menu bar.
The selected files are downloaded as a .zip file to your local storage.
From the file details panel
Use this method to download a single file.
Open Drive and open the File details panel for the file.
Click the Download () icon.
The file is downloaded as a .zip file to your local storage.
From the file context menu
Use this method to quickly download a single file without opening the details panel.
Open Drive and click the More () icon next to the file name.
Select Download from the dropdown menu.
NOTE
All downloads from Drive — single or bulk — are packaged as a .zip file. The zip does not retain the folder structure from Drive; all files are extracted at the root level.
Best practices
Use the top menu bar for bulk downloads — It's the only method that supports selecting and downloading multiple files in one action.
Extract and verify after download — Since all files land at the root of the zip without folder context, rename or sort them immediately after extraction to avoid confusion.
Download periodically as a backup — Drive does not have a version history for files. Keeping local copies ensures you have a fallback if a file is accidentally deleted or overwritten.