Add a folder

The Drive in Document360 lets you organise your knowledge base assets — images, files, and attachments — into folders and subfolders. Creating a well-structured folder hierarchy makes it easier to locate files, maintain consistency across your knowledge base, and avoid broken image or file links in articles.

Before you begin

• To add subfolders, you need at least two root-level folders already created in Drive, or one root-level folder that is expanded.
• Deleting a root-level folder also deletes all its subfolders and files — this can break image and file links in any article referencing those files.

How to add a new folder

There are two ways to do this:

1. Using the 'New folder' option
2. Using the '+' option

Using the 'New folder' option to add a folder

1. Navigate to Drive () in the left navigation bar of the knowledge base portal.
   Existing folders and subfolders are displayed in a tree-view style on the left navigation pane.

2. Click the New folder option at the top left.
   A New folder dialog appears.

3. Enter the Folder name.

4. The folder location is set to Root level by default. Use the Folder location dropdown to select a different location if needed.

5. Click Create.

Using the '+' option to add a folder

1. Navigate to Drive () in the left navigation bar of the knowledge base portal.
   Existing folders and subfolders are displayed in a tree-view style on the left navigation pane.

2. In the left navigation pane, hover over the space between folders until the Flywheel (+) icon appears.

3. Click the + icon.
   A New folder popup appears.

4. Enter the desired folder name.

5. The default location is Root level. To add a root-level folder from anywhere in Drive, use the folder location dropdown and click Reset.

6. Click Create.

How to add a subfolder

There are two ways to do this:

1. Using the 'More' option
2. Using the '+' option

Using the 'More' option to add a subfolder

1. Navigate to Drive () in the left navigation bar of the knowledge base portal.

2. Click the More () icon next to the folder where you want to add a subfolder, then select Add folder.
   The New folder dialog appears.

3. Enter the Folder name.

4. The folder location defaults to the folder you selected. Use the location dropdown to change it if needed.

5. Click Create.

Using the '+' option to add a subfolder

1. Navigate to Drive () in the left navigation bar of the knowledge base portal.

2. In the left navigation pane, hover over the space between folders until the + icon appears.

3. Click the + icon.
   A New folder dialog appears.

4. Enter the desired folder name. The default location is the folder where you clicked +. Use the location dropdown to add the subfolder anywhere in Drive.

5. Click Create.

Best practices

• Mirror your knowledge base structure. Keep Drive folders aligned with your knowledge base categories and subcategories so assets are intuitive to find for anyone on your team.
• Name folders consistently. Use a clear, descriptive naming convention (for example, release-notes-assets or onboarding-images) to avoid ambiguity.
• Review before deleting. Before removing a root-level folder, check whether any articles link to files inside it to prevent broken links.

FAQ