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Add a folder

  • Published on Jun 2, 2026
  • 3 minute(s) read
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Adding a new folder

Here are the methods to create a new folder in your Drive.

Method 1: Using the 'New folder' option
Method 2: Using the '+' option

Using the '+' option

Use the Folder Manager navigation pane on the left to add a root-level folder. This process is similar to adding a category using the "Category Manager" in the Documentation section.

  1. Navigate to Drive () in the left navigation bar in the knowledge base portal.

    Existing Folders and Subfolders will be displayed in a tree-view style on the left navigation pane.

  2. In the left navigation bar, hover the mouse pointer over the space between the folders until the Flywheel (+) icon appears.

  3. Click the + icon, and a New folder popup will appear.

  4. Enter the desired folder name.

  5. The default location is 'Root level.' You can add a new root-level folder from anywhere in the Drive using the folder location dropdown and clicking on the Reset option.

  6. Click Create.

Creating a new folder named 'Artifacts related to release notes' in Document360.

Using the 'New folder' option

  1. Navigate to Drive () in the left navigation bar in the knowledge base portal.

    Existing Folders and Subfolders will be displayed in a tree-view style on the left navigation pane.

  2. Click the New folder option on the top left.

    A New folder dialog will appear.

  3. Enter the Folder name.

  4. The folder location is 'Root level' by default.

    Using the Folder location dropdown, you can select the desired folder.

  5. Click Create.

Creating a new folder named 'Artifacts related to release notes' in Document360.

PRO TIP

When you create folders for your knowledge base files, it is easier to navigate and maintain if the folders are in-sync with the Category and Subcategory of your knowledge base.

Adding subfolders

You can add subfolders once you have more than one root-level folder.

Method 1: Using the 'More' option
Method 2: Using the '+' option

Using the 'More' option

  1. Navigate to Drive () in the left navigation bar in the knowledge base portal.

    Existing Folders and Subfolders will be displayed in a tree-view style on the left navigation pane.

  2. Click the More () icon next to the folder, select Add folder.

    The New folder dialog appears.

  3. Enter the Folder name.

  4. The folder location by default is the folder you click on the More () icon.

    You can add a subfolder anywhere in the Drive using the location dropdown.

  5. Click Create.

Menu showing options to add a folder in a file management system interface.

Using the '+' option

  1. Navigate to Drive () in the left navigation bar in the knowledge base portal.

    Existing Folders and Subfolders will be displayed in a tree-view style on the left navigation pane.

  2. In the left navigation bar, hover the mouse pointer over the space between the folders until the '+' icon appears.

  3. Click the '+' icon.

    A New folder dialog appears.

  4. Enter the desired folder name.

    The default location is the folder where you clicked the '+' icon.

    Using the location dropdown, you can add a subfolder from anywhere in the Drive.

  5. Click Create.

Creating a new folder named 'Doc360' in the Document360 drive interface.

NOTE

Ensure the root level folder is expanded (The arrow on the left side of the folder points downwards); if not, a new folder will be created at the same level.

CAUTION

Deleting a root-level folder in the Drive also deletes its subfolders and files. This can cause broken images and file links in articles referencing any deleted file.

Folder actions

Some folder actions are restricted in System folders. The restricted actions are: add folder, add file, change color, set default folder, rename, and remove.

File management interface showing options to add folders and files in documentation.

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