Add custom links to the knowledge base widget

You can add custom links to the knowledge base widget. The links will appear in the order they were created. Use this option to direct end users to specific pages or resources. All links opened from the widget will always open in a new browser tab.

NOTE
Internal article and category links follow widget navigation rules based on workspace type, content access scope, and reader group permissions. See the FAQ section for details.

How to add a custom link

1. Navigate to Connections () > Knowledge base widget in the left navigation bar.

2. Hover over the desired widget and click the Edit () icon.

3. In the Configure & connect tab, expand the Add links accordion.

4. In the Section title field, enter the desired title for that section. This will appear in the widget.

5. Under the Section title, for each link, choose the desired icon, link text (which will appear in the widget), and the destination link.

   Example:

   • Icon:
   • Link text: Contact us
   • Link: support@document360.com

NOTE
You can use a mailto: in the link field. For example: mailto:<youremail@somedomain.com>

6. Click Add, and the link will be added. Repeat the steps to add additional links.
7. To edit, click the Edit () icon. Click to save and to discard.
8. Click the Delete () icon next to the links to delete them.
9. Once done, click Save to save the changes.

FAQ