Create article

Articles are the foundation of your knowledge base. Every article in Document360 starts one of two ways:

Create from blank

Creating an article from blank opens a new, empty article in the Advanced WYSIWYG editor. This is the most common way to create an article and gives you full flexibility over content and structure.

1. Navigate to Documentation in the left navigation bar.
2. Click the Create dropdown in the top navigation bar and select Article > Blank.
3. In the dialog, enter an article Title.
4. In the Category dropdown, choose the category where the article should be placed.
5. Expand the Advanced section and select your preferred editor type: Advanced WYSIWYG editor or Markdown.
6. Click Create to add the article.

You can also create an article using the Flywheel (+) icon by hovering below any article in the category pane, or from the () menu next to a category. If you're inside a Folder/Index type category, click Create article on the right side of the category page. Alternatively, go to the Overview page and click Create article in the Document section.

Create from template

In Document360, you can create, save, and reuse any article as a template for future articles. When you create a new article using a template, it automatically imports all predefined properties and formatting — saving you time and ensuring consistency across your knowledge base.

1. Navigate to Documentation in the left navigation bar.
2. Click the Create dropdown in the top navigation bar and select Article > From template. The template dialog will appear.
3. Choose a template from the list. You can preview the template content in the right-side pane.
4. Enter the article name in the Title field and choose the appropriate category in the Location field.
5. Click Use this template.

You can also access From template using the Flywheel (+) icon or the () menu next to a category in the pane. If you're already inside an empty article in the Advanced WYSIWYG editor, the Pick a template option will appear directly on the canvas — click it to open the template dialog.

Best practices

• Set the Advanced WYSIWYG editor as your project default in general settings so it is always pre-selected when creating new articles.
• Name your article clearly before creating it — the title automatically generates the URL slug, and changing the slug after publishing can break existing links.
• Use templates for recurring article types to maintain structure and reduce formatting effort across your team.
• Place the article in the correct category during creation — moving articles after publishing requires additional steps and can affect internal links.
• Use the Flywheel icon for the fastest way to create an article directly within a specific part of the category tree.

FAQ