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Need to put a link to download an eBook? A link to a google sheet? You can direct an end-user anywhere by adding a custom link to the Assistant.
Links are added as a "section" to your widget. They will be placed in the order they are added, underneath the Top search articles section.
Adding a custom link
- Go to Settings → Knowledge base assistant → Installation & Setup
- Under the Settings section, expand the Add custom links
- In the Add Custom Links section, enter:
- A title for your section
- The display text for the link.
For example, Contact Us!
- The URL link
For example, https://support.document360.com
- Click the adjacent icon and choose the desired icon from the available options
- Click Add → Save
Tip
You can use a
mailto:
in the link field. For example: mailto:<youremail@somedomain.com>
Edit a custom link
- Go to Settings → Knowledge base assistant → Installation & Setup
- Under the Settings section, expand the Add custom links
- In the Add Custom Links section, locate the custom link you wish to edit
- Click the Edit icon (pencil), and update the desired information
- Click Save
Deleting a custom link
- Go to Settings → Knowledge base assistant → Installation & Setup
- Under the Settings section, expand the Add custom links
- In the Add Custom Links section, locate the custom link you wish to delete
- Click the Delete icon (trashcan)
- Click Save
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