Adding custom links

Need to put a link to download an eBook? A link to a google sheet? You can direct an end-user anywhere by adding a custom link to the Assistant.

Links are added as a "section" to your widget. They will be placed in the order they are added, underneath the Top search articles section.

Adding a custom link

1. Go to Settings → Knowledge base assistant → Installation & Setup
2. Under the Settings section, expand the Add custom links
3. In the Add Custom Links section, enter:

• A title for your section
• The display text for the link.

  For example, Contact Us!

• The URL link

  For example, https://support.document360.com

4. Click the adjacent icon and choose the desired icon from the available options
5. Click Add → Save

Edit a custom link

1. Go to Settings → Knowledge base assistant → Installation & Setup
2. Under the Settings section, expand the Add custom links
3. In the Add Custom Links section, locate the custom link you wish to edit
4. Click the Edit icon (pencil), and update the desired information
5. Click Save

Deleting a custom link

1. Go to Settings → Knowledge base assistant → Installation & Setup
2. Under the Settings section, expand the Add custom links
3. In the Add Custom Links section, locate the custom link you wish to delete
4. Click the Delete icon (trashcan)
5. Click Save