Knowledge base widget

The Knowledge base widget (previously known as 'Knowledge base assistant' (or) 'In-app assistant') helps users find their answers without leaving your site or application. You can update the following Knowledge base widget settings in one place: ...

The Knowledge base widget must be installed into your application or website before users can interact with it. How to install the Knowledge base widget in the Document360 site? Go to Settings → Knowledge base widget → Setup configu...

You can easily manage your Knowledge base widget in Document360. All options are available just a few clicks away. Edit Knowledge base widget Go to Settings → Knowledge base widget → Setup configuration Hover over the desired Knowledge...

Customize each Knowledge base assistant to improvise the user experience. Go to Settings → Knowledge base assistant → Setup configuration Hover over the desired Knowledge base assistant and click Edit In the Installatio...

You can always change the default knowledge base assistant launcher icon to a custom icon that goes well with your branding. Add a new HTML element, a button, for example, anywhere on your page. <button id="doc360_help_btn" class="btn h...

You may want to show only particular articles or hide some articles in the Knowledge base assistant. You can do this effectively with the Filter assistant content option. Autosave The autosave option is available for ...

Document360 lets you restrict the Knowledge Base assistant to specific domains. Once any domain is added to the Keep your assistant secure list, and if a project member wants to install the Knowledge Base assistant on a different domain, they wi...

You can hide or unhide the Knowledge base assistants as per requirement. How to hide the Knowledge base assistant? Go to Settings → Knowledge base assistant → Setup configuration Hover over the desired Knowledge base assistant an...

Need to add a download link to an eBook or Google Sheets? You can direct an end user anywhere by adding a custom link to the Knowledge base assistants. Links are added as a "section" to your assistant. They will be placed in the order they ar...

With Document360's URL mapping feature in Knowledge base assistant , you can display specific articles and categories depending on the page the end user is visiting with. You can also use URL mapping to hide the Knowledge base assistant on particul...

1. What is a Knowledge base assistant? The Knowledge base assistant helps users find their answers without leaving your site or application. The feature aims to assist users in finding solutions to common questions, troubleshooting issues, and lea...