Adding custom links
  • 04 Jan 2023
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Adding custom links

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Need to add a download link to an eBook or Google Sheets?
You can direct an end user anywhere by adding a custom link to the Knowledge base Assistants.

Widget with Link Added

Links are added as a "section" to your widget. They will be placed in the order they are added, underneath the Top search articles section.


1_Screenshot-Edit_Knowledge_base_assistant

  1. Go to Settings → Knowledge base assistant → Setup configuration

  2. Hover over the desired Knowledge base assistant and click Edit
    2_Screenshot-Adding_custom_links

  3. In the Installation & Setup tab, expand the Add custom links section

  4. In the Add Custom Links section:

    • Type the title for your section
    • Type the display text for the link

      For example, Contact Us!

    • Type the URL link

      For example, https://support.document360.com

  5. Click the adjacent icon and choose the desired icon from the available options

  6. Click AddSave

Tip
You can use a mailto: in the link field. For example: mailto:<youremail@somedomain.com>

  1. Go to Settings → Knowledge base assistant → Setup configuration
  2. Hover over the desired Knowledge base assistant and click Edit
  3. In the Installation & Setup tab, expand the Add custom links section
  4. In the Add Custom Links section, locate the custom link you wish to edit
  5. Click the Edit icon (pencil), and update the desired fields
  6. Click Save

  1. Go to Settings → Knowledge base assistant → Setup configuration
  2. Hover over the desired Knowledge base assistant and click Edit
  3. In the Installation & Setup tab, expand the Add custom links section
  4. In the Add Custom Links section, locate the custom link you wish to delete
  5. Click the Delete icon (trashcan)
  6. Click Save

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