Error connecting Zendesk or Freshdesk extension with ticket deflector
Error: Invalid Request
You might encounter this error while trying to connect the Zendesk or Freshdesk extension with the ticket deflector when a group email, for example, support@document360.com is entered in the Email field during the configuration process. The system currently supports only agent or admin email addresses.
To resolve this issue, replace the group email with an individual agent or admin email address to successfully configure the extension.
