Verified Document360 email sources is a reference that lists every official email address Document360 uses to communicate with you. Knowing these addresses helps you confirm that emails you receive are legitimate, configure your email client to deliver them reliably, and identify potential phishing attempts before acting on them.
Official Document360 email addresses
Document360 uses dedicated sender addresses for different communication purposes. All official emails come from one of the addresses listed below.
Product support — support@document360.com, support@document360.io
Used by the Support team to handle customer queries, troubleshooting, and ticket responses.
General communication — hello@document360.com
Used for general product updates, feature announcements, and newsletters.
System notifications — noreply@document360.com
Used for automated system alerts, confirmations, and in-app notification emails.
Customer Success & Onboarding — onboarding@document360.com, customerhappinessteam@kovai.co
Used by the Customer Success team for onboarding guidance, feedback requests, and customer satisfaction communication.
Community updates — community@document360.com
Used for community-related discussions, announcements, and event updates.
How to ensure you receive Document360 emails
Add Document360 to your contacts
- Add the addresses from the table above manually to your contact list.
- In most email clients, right-click the sender's name and select Add to contacts.
Adding these addresses ensures that future emails from Document360 are delivered directly to your inbox.
Mark Document360 emails as important
- Gmail: Click the star icon, or right-click the email and select Mark as important.
- Outlook: Right-click the email and select Always move to Focused Inbox.
Recover emails from spam or promotions folders
If a Document360 email appears in your spam or promotions folder:
- Open the message.
- Select Report Not Spam or Move to Inbox.
Future emails from Document360 will be delivered to your inbox automatically.
If you receive a suspicious email
If you receive an email that does not come from one of the official addresses listed above:
- Do not click any links or download attachments.
- Forward the email to support@document360.com for verification.
The support team will confirm whether the email is legitimate.
FAQ
How do I know an email from Document360 is genuine?
Check that the sender address exactly matches one of the official addresses listed in the table above. Document360 only sends emails from document360.com and kovai.co domains. If the domain is different or slightly misspelled (for example, document-360.com), treat the email as suspicious and forward it to support@document360.com.
Why am I not receiving emails from Document360?
Emails may be landing in your spam or promotions folder. Check those folders and mark any Document360 email as Not Spam or move it to your inbox. You can also add the official sender addresses to your contacts or configure your email client's safe senders list to prevent filtering in future.
Can I reply to noreply@document360.com?
No. The noreply@document360.com address is used for automated system emails only and does not accept incoming replies. If you need assistance, contact the support team at support@document360.com.
Why does Document360 use multiple email addresses instead of one?
Each sender address is dedicated to a specific communication purpose — support, onboarding, system notifications, and so on. Using separate addresses improves delivery reliability, makes it easier for your email client to filter and route messages correctly, and helps you instantly identify which team is contacting you.