Installing the Knowledge base widget
  • 24 May 2023
  • 1 Minute zum Lesen
  • Mitwirkende
  • Dunkel
  • pdf

Installing the Knowledge base widget

  • Dunkel
  • pdf

The content is currently unavailable in German. You are viewing the default English version.
Article Summary

The Knowledge base widget must be installed into your application or website before users can interact with it.

How to install the Knowledge base widget in the Document360 site?


  1. Go to Settings → Knowledge base widget → Setup configuration
Existing widget

If you want to install an existing widget, skip steps 2 to 6. Hover over the desired widget and click the Copy script icon on the right. The code snippet would be copied.

  1. Click New knowledge base widget

  2. Type a title and click Create

  3. In the Installation & setup tab, expand the assistant JavaScript

  4. You can find the widget key and the JavaScript code

  5. Click the Copy button and the code snippet is copied


  1. Navigate to Settings → Knowledge base site → Integrations
  2. Click New Integration and select Custom HTML


  1. Select the End body and paste the copied code snippet into the code window
  2. Ensure that the STATUS toggle is enabled and click Add

Click here to read more about configuring the Custom HTML section.

  1. The Knowledge base widget is installed successfully in the Documentation site

The autosave option is available for navigation between the Knowledge base widget tabs.

Can I configure multiple Knowledge base widgets in a domain/website?

You can configure multiple Knowledge base widgets in a domain/website. However, the configured widgets will not work as expected. It is recommended to configure only one Knowledge base widget in a domain/website.

Installed domains

You can find the list of domains that are installed with your widget.

  1. Go to Settings → Knowledge base widget → Setup configuration
  2. Hover over the desired Knowledge base widget and click Edit
  3. In the Installation & Setup tab, expand the Installed domains section
  4. The domain name and last access can be viewed

War dieser Artikel hilfreich?