Delete articles

Deleting an article removes it from its category and sends it to the Recycle bin, where it remains for 30 days before being permanently deleted. You can restore a deleted article from the Recycle bin at any time within that window.

When to delete an article

• The article is no longer accurate or relevant to your knowledge base.
• The article was created by mistake or is a draft that is no longer needed.
• The content is outdated but may still be referenced. In this case, consider using the Deprecate status instead of deleting. A deprecated article remains visible on the knowledge base site with a Deprecated tag, signalling to readers that the content is no longer maintained.

Delete an article

1. Navigate to Documentation () in the left navigation bar.
2. Hover over the article in the Categories & Articles pane and click the More () icon.
3. Select Delete ().
4. Click Yes in the confirmation dialog.

Other ways to delete an article

• From the article editor: Open the article, click the More () icon at the top right, and select Delete (). Click Yes in the confirmation dialog.
• From a Folder or Index category (single article): Hover over the article inside the category, click the More () icon, and select Delete (). Click Yes in the confirmation dialog.
• From a Folder or Index category (multiple articles): Select the checkboxes for the articles you want to delete, then click Delete (). Click Yes in the confirmation dialog.
• From the All articles page: Navigate to Documentation () > All articles (). Select the articles and click Delete (). Click Yes in the confirmation dialog.

What happens when you delete an article

• The article is removed from its category and moved to the Recycle bin.
• If the deleted article has replicated versions in other categories, those replicated instances are also removed.
• The article remains in the Recycle bin for 30 days, after which it is permanently deleted.
• Deleted articles are not accessible on the knowledge base site.

Restore a deleted article

Deleted articles can be recovered from the Recycle bin within 30 days of deletion.

1. Navigate to the Overview page () in the left navigation bar.
2. Hover over the Overview icon and select Recycle bin.
3. Locate the deleted article and click Restore.

Delete vs. deprecate vs. hide

Best practices

• Consider deprecating before deleting. If an article is outdated but still linked or referenced, deprecate it first so readers are informed rather than encountering a broken link.
• Check for replicated versions before deleting. Deleting the source article removes all its replicated instances across categories. Verify where the article is replicated before proceeding.
• Use the Recycle bin as a safety net. If you delete an article by mistake, restore it from the Recycle bin within 30 days.
• Use bulk delete carefully. Review your selection before confirming. Bulk deletions affect all selected articles and their replicated instances.

FAQ