Feedback manager - Getting started
  • 06 Sep 2022
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Feedback manager - Getting started

  • Oscuro
    Ligero
  • PDF

There is no Spanish content available for this article, You are viewing the fallback version (English).

The Feedback manager keeps track of all your feedback on articles and categories in your Knowledge base and Knowledge base assistant. It helps you to assign and track them effectively. This makes it easier to manage the entire feedback addressing process.

All the existing feedback can be viewed in the feedback manager. Earlier, you could only view the feedback received in a specific date range.

The feedback provided before August 27, 2022, will be in Complete status. The feedback type will be Comments for liked articles or Others for disliked articles.


Accessing Feedback manager

1_Screenshot-Feedback_manager_overview

  1. Go to Content toolsDocumentationFeedback
  2. The Feedback manager overview page appears
S.No Option Description
a. Project version Select the desired version
b. Languages Select the desired language
c. Export To export the feedback data
d. Filter by Narrow down your feedback data with the below filter options
Application To filter the feedback data by application
Assigned to To filter the feedback data by the assignee(s) of the feedback
Feedback type To filter the feedback types provided by the reader
Status To filter by feedback status
Date range To filter by feedback received date
e. Feedback list List of feedback received
f. Current feedback Detailed view of the selected feedback
Show history Timeline of the actions performed within the feedback
g. Article/Category details The following details appear in this section:
• Article/Category name
• Open in editor option
• Article/Category location breadcrumb
• Profile image of the article/category contributors
h. Assign to You can assign the feedback to any team account in your project. Click the dropdown and select the desired term account. You can also search the team accounts by their names
i. Status You can change the status of feedback
j. Reply and Close This section is enabled only when the reader selects the Notify me checkbox. Once the feedback is addressed in documentation, you can add a response in this field and click Reply and close button

Export

You can export the feedback data at any time.

Feedback data for 90 days can only be exported.

2_Screenshot-Export_Feedback_manager

  1. Go to Content toolsDocumentationFeedback manager
  2. You can find the list of reader feedback
  3. Use the available filter options at the top to narrow down the list
  4. Click ExportExport to CSV
  5. Wait for a few seconds, and a Download icon appears next to the feedback
  6. Click the Download icon to download the feedback data to your local storage device

How to localize the feedback options appearing on the knowledge base site?

You can localize the below variables text appears in the feedback section:

  • Was this article helpful?
  • Yes
  • No
  • Comment
  • Submit
  • Thank you for your feedback
  • Skip
  • Optional
  • How can we improve this article?
  • Your feedback
  • Enter your comment
  • Email
  • Please enter a valid email
  • Please enter your comment
  • Thank you for your feedback! Our team will get back to you
  • Notify me about change
  • Send
  • Enter your email

5_Screenshot-Feedback_variables_language

  1. Go to SettingsLocalization & VersionsLocalization variables
  2. Select the desired language in the Select language section
  3. Expand the Feedback section
  4. Update the desired text(s)

By default, the variables texts are localized to the respective language.

  1. Click Save
Note

The localization variables are not to be confused with the Content reuse (Variables and Snippets) in Document360.


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