Hide & Unhide category

Hiding a category removes it from the knowledge base site while keeping it fully accessible in the portal for your team. Hidden categories appear with a strikethrough in the Categories & Articles pane, making them easy to identify without affecting your published content.

When to hide a category

• The category is being drafted or reviewed and you do not want readers to see incomplete content.
• The content is seasonal or time-sensitive and only relevant at certain times.
• A product feature or release is not yet live and you want to keep the documentation hidden until it is.
• The content is not yet ready for a specific audience but your team needs to continue working on it internally.

Hide a category

1. Navigate to Documentation () in the left navigation bar.
2. Hover over the category in the Categories & Articles pane and click the More () icon.
3. Select Hide ().

The category appears with a strikethrough in the Categories & Articles pane, indicating it is hidden from the knowledge base site.

You can also hide a category from the More () icon inside a Folder or Index category, by selecting multiple items inside a Folder or Index category and clicking Hide (), or by hovering over a specific article or subcategory and clicking its More () icon > Hide.

Unhide a category

1. Navigate to Documentation () in the left navigation bar.
2. Hover over the hidden category in the Categories & Articles pane and click the More () icon.
3. Select Unhide ().

The category is immediately visible on the knowledge base site again.

You can also unhide from the More () icon inside a Folder or Index category, or by selecting multiple hidden items and clicking Unhide ().

What happens when you hide a category

• The category and all its subcategories and articles are removed from the knowledge base site.
• Hidden categories remain visible in the portal with a strikethrough, so your team can still access and edit them.
• Readers cannot access hidden content, not even via a direct link.
• When you unhide a category, it becomes visible on the knowledge base site immediately.

Best practices

• Use Hide instead of Delete for temporary removal. If there is any chance the content will be needed again, hide it rather than delete it. There is no time limit on hidden categories.
• Check for linked articles before hiding. If published articles in other categories link to content inside a hidden category, those links will be broken for readers. Review inbound links before hiding high-traffic categories.
• Communicate with your team. When hiding a shared category, let other contributors know so they do not spend time looking for content that appears missing.
• Combine with workflow review. Use hidden categories alongside workflow status to manage in-progress content. Keep it hidden until it reaches a published state.

FAQ