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    Installing the Knowledge base widget
    • 24 May 2023
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    Contents

    Installing the Knowledge base widget

    • Updated on 24 May 2023
    • 1 Minute to read
    • Contributors
    • Print
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    Article Summary

    The Knowledge base widget must be installed into your application or website before users can interact with it.

    How to install the Knowledge base widget in the Document360 site?

    4_Screenshot-New_knowledge_base_assistant

    1. Go to Settings → Knowledge base widget → Setup configuration
    Existing widget

    If you want to install an existing widget, skip steps 2 to 6. Hover over the desired widget and click the Copy script icon on the right. The code snippet would be copied.

    1. Click New knowledge base widget

    2. Type a title and click Create
      1_Screenshot-Generating_api_key

    3. In the Installation & setup tab, expand the assistant JavaScript

    4. You can find the widget key and the JavaScript code

    5. Click the Copy button and the code snippet is copied

    2_Screenshot-Accessing_custom_html_section

    1. Navigate to Settings → Knowledge base site → Integrations
    2. Click New Integration and select Custom HTML

    3_Screenshot-Accessing_custom_html_section_1

    1. Select the End body and paste the copied code snippet into the code window
    2. Ensure that the STATUS toggle is enabled and click Add

    Click here to read more about configuring the Custom HTML section.

    1. The Knowledge base widget is installed successfully in the Documentation site
    Autosave

    The autosave option is available for navigation between the Knowledge base widget tabs.

    Can I configure multiple Knowledge base widgets in a domain/website?

    You can configure multiple Knowledge base widgets in a domain/website. However, the configured widgets will not work as expected. It is recommended to configure only one Knowledge base widget in a domain/website.

    Installed domains

    You can find the list of domains that are installed with your widget.

    1. Go to Settings → Knowledge base widget → Setup configuration
    2. Hover over the desired Knowledge base widget and click Edit
    3. In the Installation & Setup tab, expand the Installed domains section
    4. The domain name and last access can be viewed
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