Translate with Eddy AI

Translate with Eddy AI is Document360's AI-powered translation feature that automatically translates article content, meta titles, and category titles into any language added to your project. It uses Microsoft Azure Translator in the backend and lets you translate individual articles from the editor or multiple articles at once from the All articles section — making it practical to maintain a multilingual knowledge base at scale.

Before you begin

• Ensure you have sufficient Translate with Eddy AI character credits. Check your available credits at Settings > Knowledge base portal > Workspace & localization > Translate with Eddy AI.
• You can translate multiple articles simultaneously — there is no limit on how many articles you can translate at once, as long as you have sufficient credits.
• You can also manually translate articles using external translation services and mark them as translated in Document360.

How to translate articles from the All articles section

Use this method to translate multiple articles at once.

1. In the Knowledge Base portal, select Documentation in the left navigation bar.

2. In the left navigation pane, select All articles.

3. From the article list, select the checkboxes next to the articles you want to translate.

4. Click Translate with Eddy AI.

   The Translate to other languages panel appears.

   NOTE

   The Translate to other languages panel appears only when you initiate translation from the workspace's default language. If you initiate translation from any other language, the panel does not appear and translation starts immediately.

5. Select the target languages (for example, German and Spanish).

6. Type Yes in the confirmation field and click Yes.

   WARNING

   • Translate with Eddy AI is only available for WYSIWYG and Advanced WYSIWYG editors. Selected articles will be switched to the Advanced WYSIWYG editor and cannot be reverted. Markdown articles are automatically converted to Advanced WYSIWYG when translated.
   • If you update content in your main language later, you must repeat these steps to keep translated versions current.
   • Once an article is translated, the original content is not retained. Keep a backup if you may need it later.

Updating translation status from the All articles section

After selecting one or more articles on the All articles page, the following translation actions are available from the toolbar:

How to translate an article from the editor

Use this method to translate a single article at a time.

1. Navigate to the article you want to translate.

2. Ensure the appropriate content is available in the editor.

3. Click the Translate with Eddy AI icon.

   A panel appears with translation details.

4. Click Translate with Eddy AI to begin.

   A progress indicator appears and other operations are restricted until translation is complete. Only the content is translated — formatting remains consistent across all languages.

How to translate index and folder category titles

Article titles are translated automatically when you translate an article. However, index and folder category titles are not translated automatically — you must initiate title translation manually.

You can access the Translate title option from:

• The three-dot menu next to the index or folder category in the category tree.
• The three-dot menu within the index or folder category page.

To translate a category title:

1. Locate the index or folder category in the category tree.
2. Click the three-dot menu associated with the category.
3. Select Translate title.

Translation behaviour by workspace language

From the default language workspace:

1. A confirmation dialog appears.
2. Select the languages into which the category title should be translated.
3. Click Translate to confirm and start the translation.

From a secondary language workspace:

• Clicking Translate title translates the category title immediately into that workspace's language.
• A toast notification confirms when the translation is complete.

Real-world examples

Translating articles to existing languages

Your main language is English and your project already includes German and Spanish.

When you create a new English article, corresponding empty articles are automatically created in German and Spanish. To populate them, go to All articles, select the English article(s), click Translate with Eddy AI, select your target languages, and confirm. The content is translated from English into all selected languages.

Adding a new language to the project

If you add French to your project after drafting content in English, the English content is automatically replicated in the French articles. Navigate to the French articles, click the Translate with Eddy AI icon, and select Needs translation to translate the content.

However, if languages such as German and Spanish were already added to the project before the English article was drafted, the content will not be automatically replicated. In that case, you must manually translate it from the All articles section.

How to remove articles in a specific language

Deleting an article in any language deletes it across all languages, because articles are linked. To remove content from one language only, hide the article instead.

To hide an article in a specific language:

1. Navigate to the article in the target language.
2. Use the Hide option to prevent it from appearing on the Knowledge Base site for users in that language.

The article remains available in all other languages.

To delete all articles in one specific language while keeping other languages intact:

1. In the Knowledge Base portal, select Settings in the left navigation bar.

2. In the left navigation pane, go to Knowledge base portal > Localization & Workspaces.

3. Hover over the desired workspace and click the Edit icon.

   The Edit workspace panel appears.

4. Navigate to the desired language and click the More (⋯) icon.

5. Click Remove.

Managing Translate with Eddy AI credits

To view your credit balance, go to Settings > Knowledge base portal > Workspace & localization > Translate with Eddy AI.

The page shows the following credit details:

Translation status indicators

Translation status indicators appear above the text formatting toolbar in any project workspace that contains multiple languages, in Markdown, WYSIWYG, and Advanced WYSIWYG editors.

Filtering articles by translation status

1. In the Knowledge Base portal, select Documentation in the left navigation bar.

2. In the left navigation pane, select All articles.

   The article list appears.

3. Click Filter on the right.

4. Expand the Status filter and select Needs translation or Translated.

   Note: this filter is unavailable on the main language article page.

From the filtered list, you can change the translation status or run Translate with Eddy AI on the selected articles.

Best practices

• Complete translation before adding screenshots — when translated content is imported via Translate with Eddy AI or Crowdin, the entire article is replaced, including images from the primary language. Localized screenshots will be overwritten. Always finish the translation process first, then manually add language-specific screenshots to each translated article.
• Use bulk translation for initial setup — when first enabling a new language, use the All articles section to translate everything at once rather than opening each article individually.
• Monitor your credit balance regularly — credits are shared across all workspaces and languages in the project. Check your balance before running large translation batches to avoid mid-translation interruptions.
• Update translations after content changes — Translate with Eddy AI does not automatically re-translate articles when the main language content changes. After updating an article, revisit the translated versions and re-run the translation.

FAQ