FAQ
What happens if I don't see the project I want to switch to?
Ensure you have the necessary access permissions for that project. If the project still doesn't appear, contact your Document360 administrator for assistance.
What happens if Eddy AI cannot generate content from my website for the default articles?
If Eddy AI is unable to extract sufficient content from your website, the system will use default templates based on your selected use case.
Why can't I change the site visibility for my trial project?
By default, all trial projects in Document360 are set to Private to protect your content during evaluation and prevent unintentional exposure.
If you want to change the visibility of your trial project:
- Click the Contact Sales link shown in the info banner.
- This triggers an automated email request to the sales team with your project details.
- After validating your request, the sales team sends a confirmation email.
- You can then change your project visibility to Mixed or Public.
NOTE
This restriction helps keep your project secure until you're ready to make it publicly accessible.
Why is the “Open Sandbox” button not visible for administrators?
The “Open Sandbox” button may not be visible if the administrator does not have the required access to the sandbox environment. Ensure that the user has been granted appropriate permissions to access the sandbox.