Broken custom icon in notification emails (Outlook)
Cause
In Microsoft Outlook, the custom icon (logo) in notification emails may appear as a broken image. This occurs because Outlook blocks externally hosted images by default due to its security settings.
This is expected behavior and not an issue with the email configuration.
Resolution
Add the sender to your Safe Senders list using one of the following methods.
From the email
- Open the email.
- Click the three-dot menu (⋯).
- Select Block > Never block sender.
From Outlook settings
- Go to Settings.
- Navigate to Mail > Junk Email.
- Add the sender’s email address or domain under Safe Senders.