IP restriction page

IP restriction page appears when a reader tries to access the Knowledge base site URL from any restricted IP address.

For example, if you have restricted the Knowledge base site to appear only for a particular IP range, and a reader tries to access the site from IP not included in the range, the IP restriction page appears

Customize the IP restriction page of your knowledge base site and provide a descriptive reason with a solution such as 'Contact the admin for access'. This would allow the readers to understand the reason and solution.

You cannot switch back to your default IP restriction page after configuring a custom IP restriction page. It is recommended to have a custom IP restriction page to enhance the reader experience.

How to customize the IP restriction page?

  1. Go to SettingsKnowledge base siteCustom pagesIP restriction
  2. You can find two sections on this page
    1. Basic style - Basic customization with the available options
    2. Custom style - Customize with HTML and CSS
  3. Once you're done, click Save

Basic style

You can use the options such as Theme, Image, Title, and Description.


Change the location of text and image with this option. By default, three predefined alignments are available for selection.

  • Click on the desired theme and click Save to update the custom page

Upload image

Upload a related image to enhance the page.
Click the Upload button, and a popup appears with Default images and Upload tabs.

Default images - You can find the default images provided. Click the desired image and click Save

Upload - To upload a desired image from URL or Drive

  • To upload an image from URL:
    • Click Upload and enter the image URL in the URL field
    • Click InsertSave
  • To upload an image from Drive:
    • Click UploadUpload an image and the file selection window appears
    • Select the desired image
    • Click InsertSave


Enter the desired title of the page and click Save. The character limit is 30, including space.


Enter a description for the page. This allows the readers to know the context of the page.

Custom style

Customize the IP restriction page with HTML or CSS section.

  • Select the Custom style and you can find two tabs:
    • HTML section
    • CSS section
  • Navigate to the desired tab and update the section as per your requirement
  • Click Preview on the top right of the section to view the preview of the customized IP restriction page
  • Once you're done, click Save