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Ticket deflectors
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Ticket deflectors

2 Articles in this category
Written by Kingson S , Prashanth Rajamanickam
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Accessing the ticket deflectors in portal

Ticket deflectors help reduce the volume of support tickets by resolving customer queries with self-service support. Here is a quick walkthrough video on how to configure the ticket deflector. Ticket deflector on the Knowledge base po...
Written by Kingson S
Updated on : 13 Jan 2022

Adding a new ticket deflector

From the Document360 portal select Settings → Knowledge base site → Ticket deflectors and click on the Add ticket deflector button. Step 1: Ticket deflector form title, slug, and description Click on the Add ticket deflector bu...
Written by Prashanth Rajamanickam , Kingson S
Updated on : 09 Jul 2022
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