FAQ

1. Can I switch from WYSIWYG to Markdown editor? No, you cannot switch from WYSIWYG to Markdown editor. 2. Can I switch from Markdown to WYSIWYG editor? Yes, you can switch from Markdown to the WYSIWYG editor. However, you cannot switch back...

1. How to disable the Home page ? Go to Documentation → Home page builder Click the Settings icon on the top right, and the Home page builder settings blade appears Expand Visibility settings and turn the toggle to OFF Cli...

1. How to hide the 'Print' option on the Knowledge base site? From the knowledge base portal, go to Settings → Knowledge base site → Article settings & SEO → Article settings Under the Article header section, you can find the Sh...

1. What is the Editor folder? By default, the Images folder in Drive is the Editor folder, but you can change it as per the requirement. It is the folder where all the image files uploaded directly from the documentation editor using the 'Insert...

1. What is a Knowledge base assistant? The Knowledge base assistant helps users find their answers without leaving your site or application. The feature aims to assist users in finding solutions to common questions, troubleshooting issues, and lea...

1. What is a team account? Team accounts include anyone who has been assigned a role in your project and can access the project dashboard. 2. Who can add a team account? Team accounts with Admin and Owner portal roles in a project ca...

1. What is a reader account? Reader accounts are only assigned when a knowledge base is set to private/mixed and allows users to log in to your Knowledge base site 2. Who can add a reader account? Team accounts with Admin and Owner ...

1. What is an API documentation tool? API documentation tool is a feature in Document360 where you can generate interactive API documentation with a specification file. 2. How to activate the API documentation feature? The API documentation ...