Document360 is built as an AI-native documentation platform, integrating AI across content creation, knowledge discovery, customer self-service, governance, and automation. With Eddy AI, your team can create, optimize, manage, and scale documentation through AI-powered workflows embedded directly into the documentation lifecycle.
This article is your map to every AI capability in Document360, organized by what you are trying to accomplish.
Create - Writing
Build better content with Eddy AI
Whether you are starting from a blank page or refining an existing article, Eddy AI's writing suite works at every stage of your authoring workflow, generating drafts, enforcing style, surfacing metadata, and translating content into multiple languages.
AI writing agent - generate full drafts
AI writer - refine existing content
Article enhancements - metadata, SEO & translation
Discover - Reader experience
Empower readers with AI assistance
Your knowledge base site is where AI delivers direct value to end users. Ask Eddy AI powers natural-language search, the AI chatbot handles questions before they become support tickets, and features like article summarization and read-out-loud make content more accessible without any extra publishing work.
Search & chat
Reader experience
Maintain - Governance
Build glossary and spot duplicate content
Great documentation degrades over time. Articles drift, terms get used inconsistently, and duplicate content slips in with each release cycle. These tools help you catch and fix issues systematically.
Integrate - Help desk
Your help desk, powered by AI
Eddy AI extends into the tools your support team already uses. Agents on Zendesk and Freshdesk can search articles, get AI-suggested content, and draft replies without switching tabs.
Integrate - MCP
Connect AI assistants to your knowledge base
Document360 MCP connects AI assistants like ChatGPT, Claude, and GitHub Copilot directly to your knowledge base. Let them search, retrieve, and update content without leaving their interface.
Create - Multimedia
Create visual and interactive content
Floik AI is built directly into Document360's Advanced WYSIWYG editor. Writers can record screens, capture screenshots, add AI-generated voiceovers, and create clickable walkthroughs, all without leaving the editor.
Maintain - Analytics
Monitor search trends and fix content gaps
Eddy AI search analytics and the feedback manager work together to give you a complete picture of how readers interact with your knowledge base. See which queries went unanswered and track every gap to resolution.
Quick reference
Find the right feature for your role
Not sure where to begin? Use this table to find your entry point based on what you want to accomplish.
| I want to… | Role | Start here |
|---|---|---|
| Generate a full article draft from a prompt, video, or file | Writer | AI writing agent |
| Refine tone, length, or clarity of existing content | Writer | AI writer |
| Keep tone and terminology consistent across articles | Writer | AI style guide |
| Let readers ask questions on the knowledge base site | Admin | AI assistive search |
| Add a chatbot to the knowledge base or website | Admin | Eddy AI chatbot |
| Find and remove duplicate or overlapping content | Writer | Duplicate detection |
| Understand what users search for and cannot find | Admin | AI search analytics |
| Help support agents draft replies from your knowledge base | Admin | AI reply generator |
| Connect ChatGPT, Claude, or Copilot to your knowledge base | Developer | Document360 MCP |
| Embed AI-powered answers inside your product | Developer | Ask Eddy AI API |