Ticket deflectors
2 Articles in this category
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Ticket deflectors
2 Articles in this category
Written by
Kingson S ,
Venitta Priya ,
Prashanth Rajamanickam
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Accessing the ticket deflectors in portal
Ticket deflectors help reduce the volume of support tickets by resolving customer queries with self-service support.
Here is a quick walkthrough video on how to configure the ticket deflector.
Ticket deflector on the Knowledge base po...
Written by
Kingson S
Updated on : 13 Jan 2022
Adding a new ticket deflector
From the Document360 portal select Settings → Knowledge base site → Ticket deflectors and click on the Add ticket deflector button.
Step 1: Ticket deflector form title, slug, and description
Click on the Add ticket deflector bu...
Written by
Kingson S ,
Venitta Priya ,
Prashanth Rajamanickam
Updated on : 09 Jul 2022