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    Ticket deflectors
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    Ticket deflectors

    2 Articles in this category
    Written by Kingson S , Prashanth Rajamanickam
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    Accessing the ticket deflectors in portal

    Ticket deflectors help reduce the volume of support tickets by resolving customer queries with self-service support. Here is a quick walkthrough video on how to configure the ticket deflector. Ticket deflector on the Knowledge base po...
    Written by Kingson S
    Updated on : 03 May 2023

    Adding a new ticket deflector

    From the Document360 portal select Settings → Knowledge base site → Ticket deflectors and click on the Add ticket deflector button. Step 1: Ticket deflector form title, slug, and description Click on the Add ticket deflector bu...
    Written by Prashanth Rajamanickam , Kingson S
    Updated on : 09 Jul 2022
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