FAQ
How can I view which readers have acknowledged an article using Read Receipts?
The All Articles page in Article Analytics displays the total number of readers who have acknowledged each article in the Read Receipt column. To view reader-level acknowledgement details, open the required article from the All Articles page and navigate to the Reader Details section. The Read Receipt column indicates whether each reader has acknowledged the article (Yes) or not (No).
Why does the User Analytics page display zero values for all metrics?
User Analytics data is workspace-specific. If all metrics are displayed as zero, verify that you are viewing analytics for the correct workspace. Accessing analytics from a different workspace that does not contain user activity data can result in empty or zero values being shown.
How can I export all feedback items, including closed feedback?
To export all feedback items, including those with a Closed status, use the Filter option before exporting. Set the Date filter to Custom and select the required date range (for example, from April 2024 to the current date). Then, click the Export icon to download all feedback within the selected period. You can also use the Status filter to export feedback for specific statuses as needed.
Why does the AI Search Analytics count differ from the AI Search credit usage count?
This difference is expected. When a single search query returns matching articles from multiple workspaces, analytics are recorded separately for each workspace where results are found. However, AI Search credits are consumed only once for that query. As a result, the analytics count may be higher than the corresponding AI Search credit usage.