Getting started with Drive

Document360 Drive is your project's centralized, cloud-based file storage system. This section covers everything you need to manage your assets in Drive, from navigating files to organizing folders and recovering deleted content.

To access the Drive, in your knowledge base portal, click the Drive () icon from the left navigation bar.

Drive storage limits

• Each folder can contain up to 5,000 files. This limit applies to root folders and includes all files in the root folder and its subfolders.

• Maximum file size for a single upload: 150 MB.

• Maximum combined size for a multi-file upload: 160 MB.

• Files deleted from Drive move to the Recycle bin and are permanently deleted after 30 days if not restored.

What you can do in Drive

Drive gives your team a single place to upload, organize, and manage all images and files used across articles, homepage customization, and content reuse elements, without leaving the portal.

The articles in this section cover every Drive management task. Use the links below to navigate to the guide you need.

Folder management

• Create and organize folders in Drive - Create root-level folders and subfolders, set folder colors, and mirror your category structure.

• Move, rename, and delete folders - Rename folders, move them within the Drive hierarchy, and safely delete folders without breaking file links.

• Set a default folder - Choose which Drive folder receives images when contributors paste or upload directly from the article editor.

File actions

• File actions in Drive - Understand how Move, Copy, Replace, Remove, Download, and tagging affect your files and article links before choosing an action.

• Move and copy files - Relocate or duplicate files across folders.

• Replace a file in Drive - Update file content while keeping the URL and all article references intact.

• Remove files and restore from Recycle bin - Delete files and recover them within the 30-day retention window.

• Add tags and alt text to files - Tag files for search and add alt text for accessibility compliance.

• View file details and dependencies - Inspect file metadata and see which articles reference a file before making changes.

• Download files from Drive - Save single or multiple files to your local storage.

Finding and navigating files

• Use All files view for bulk operations - Perform Move, Copy, Download, and Remove across multiple files from a single page.

• Filter and search files in Drive - Narrow files by type, upload date, uploader, tags, or dependency status.

• Use Recent, Starred, and Recycle bin - Quickly access recently uploaded files, bookmark frequently used folders, and restore deleted files.

Troubleshooting

• Fix broken image links in articles - Diagnose and repair articles where images stopped displaying after a file was removed or replaced.

• Resolve file upload errors - Fix "File type not allowed", "Invalid file type", and folder limit errors.

• Drive storage full - what to do - Steps to free up space or purchase additional storage when you hit your plan limit.

All files

The All files view in Drive compiles every file across all folders and subfolders in one place. It is particularly useful for performing bulk operations — Move, Copy, Download, and Remove — across multiple files simultaneously.

To access All files, navigate to Drive in the left navigation bar, then click All files in the left navigation pane.

The following options are available on the All files page:

• Storage used — View the used and total available storage. Select Buy more to purchase additional storage if needed.

• Grid view — Switch between list view (default) and grid view.

• Filter — Narrow files by Dependencies, Uploaded date, Uploaded by, Type, or Tags.