The "Articles" analytics page provides data on overall article performance, geography data, and top categories and articles.

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  1. From the Knowledge base portal, navigate to "Analytics > Articles"
  2. The "Articles" analytics page opens with an overview of article data

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  1. Select the desired workspace (If any) using the dropdown at the top of the screen
  2. Select the desired language (if any) using the dropdown at the top of the screen
  3. The overview geography and article performance data for the last 7 days (default filter selection) are displayed

Article performance

The following article performance information is available in this section as tiles.

  • Total articles
  • Total views
  • Total reads
  • Total likes
  • Total dislikes

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The same information is displayed in the form of graphs. Click on the keys at the chart's bottom to view individual graphs. Click "Export image" icon to save the section as a PNG image.

Most read articles

This section displayed the top-performing articles based on "Read" time in hours. The article name is available on the left, and the readers' total hours are available on the right under "Duration"). Click on the "Export image" icon to save the section as a PNG image.

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Top articles list

The top articles are listed here with information such as article names, contributors, views, reads, likes, dislikes, feedback, time spent, and the last updated date.

Scroll the section to the left to view all the data columns available.

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  • Click View all to view the entire list of articles
  • You can filter the following article type, contributors, and date
  • Click Export CSV to export the articles in the list
  • Click Download icon to download the last exported file
  • Click on the back arrow on the top-left to navigate back to the overview page

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Location-based views

This section shows the world map with a color focus based on views. The top countries and the number of total article views are available.

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  • Click on "View all" to view detailed country-based information
  • All the countries with at least one view are available. Scroll to view the list of countries. You can also search for the countries by name.
  • The article names, views, reads, likes, dislikes, and time spent are available as a list
  • You can filter the location data based on article type and date
  • Click on the "Export CSV" button to export the articles in the list
  • Click Download icon to download the last exported file
  • Click close icon(🗙) the top-right to navigate back to the overview page

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Top categories

This section displays the category name and total views.

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  • Click on the "View all" to view the entire list of categories. The category name, number of articles in the category, views, reads, likes, dislikes, and time spent (in minutes) in the categories
Time spent

The calculation will be based on the amount of time you spend reading the article.

  • You can filter the data based on the category type
  • Click on the "Export CSV" button to export the categories in the list
  • Click on the back arrow on the top-left to navigate back to the overview page