Freshchat

Plans supporting the integration of third party tools in knowledge base site

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Business
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Freshchat is a modern messaging software designed for sales and customer engagement teams to communicate effectively with website visitors. It enables businesses to deploy AI-powered chatbots with seamless integration features.

The platform supports integration with popular communication channels, including WhatsApp, Apple Business Chat, Facebook Messenger, and LINE. This allows you to provide a unified messaging experience across your website and mobile app.

Key Features of Freshchat:

  • One inbox: Consolidate messages from different communication platforms into a single inbox, making it easy to manage conversations.

  • Self-Service with AI Bots: Empower customers with AI-driven chatbots to find answers independently, reducing response times and improving efficiency.

002_Screenshot_Freshchat_Integration


Integrating Document360 and Freshchat

To integrated Freshchat and Document360,

  1. From the Knowledge base portal, go to Settings () > Knowledge base site> Integrations.

  2. Select Freshchat from the list of integrations and click Add. The Add new integration window appears.

  3. Add a Description and enter your Freshchat Token.

    NOTE

    The Freshchat Token is a unique code snippet obtained from the Freshchat application, which is necessary for integrating Freshchat with Document360 in the Knowledge Base portal.

  4. If required, you can use the Code inclusion/exclusion conditions feature to insert the code based on certain conditions such as the IP address, Workspace, and Language.

  5. Once done, click Add.

1_ScreenGIF-Integrating_Document360_and_Freshchat


Obtaining the Freshchat Token

To obtain the Freshchat token,

  1. Log in to your Freshchat dashboard.

  2. Navigate to Settings > Admin settings.

  3. Select the Configuration and Workflows section and scroll down to Workflows.

  4. Select Web Chat Settings > Integration Settings.

  5. Under the Web messenger section, find and copy the token. This token will be required to integrate Freshchat with other platforms.

2_ScreenGIF-Getting_token_from_freshdesk_for_Document360

After completing the Freshchat integration with your Document360 knowledge base, open your Freshdesk account interface to view and reply to your users.