Search in Knowledge base site
  • 12 Oct 2022
  • 1 Minuut om te lezen
  • Bijdragers
  • Donker
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Search in Knowledge base site

  • Donker
  • Pdf

There is no Dutch content available for this article, You are viewing the fallback version (English).

Your Document360 knowledge base includes a fast and intuitive search located above the articles. Results are filtered by relevance to the search term. They are listed with the name of the article/category, a preview of the search term within the article/category, and the breadcrumb of the article/category.

Which attributes in the Knowledge base can be searched?

You can search the below attributes in your Knowledge base:

  • Article and category titles
  • Tags
  • Text content inside the articles and categories
  • Slug of the articles and categories (index and page)

Advanced search

Advanced search feature is available only in Business, Enterprise, and Enterprise Plus plans.

You can perform a combined search across all the versions and languages simultaneously. This page would help the readers find the desired search results with the available filter options. For more information, see Advanced search in Knowledge base site.

Search bar on the home page

The header section of the home page includes a search bar by default. However, it can be hidden, if required. Hiding the search bar in the header of the home page does not affect its appearance on the knowledge base.

No result searches

A search that does not return an article within the knowledge base will return a blank results page.

1_Screenshot_no result search

Search in attachments filter

Readers of your knowledge base can search for content inside PDF attachments. This search functionality is an add-on feature in the knowledge base portal and would be activated for customers on a demand basis.
For more information, visit Search attachments article.

Exclude an article from the search

In some cases, you may want to exclude an article from searches within your knowledge base or external search engines.

Articles that have been hidden will not show up in your knowledge base and therefore will not be searchable by your readers. However, your team members can search for them in the Knowledge base portal.

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