2022

New feature Multiple Knowledge base assistants Earlier, you can configure only one Knowledge base assistant in a project. Now you can have up to 10 Knowledge base assistants in a project. We have made the UI simpler to configure the followin...

New feature Find and replace Now you can search for any text/phrase and replace it across the Knowledge base project in one place. Use this feature when you update any keyword/phrase in multiple instances (articles/category pages) in your know...

New feature Health check metrics There are some great insights in this feature about the article's health. This feature is available only for articles and category pages of the English language. Go to the desired article in the Documentat...

New feature Bubble up status Earlier, readers had to open the category to view the articles with the New, Updated, Custom, or Deprecated article status. To view the latest articles in the knowledge base, readers would go to the 'What's New' page...

New features 1. Glossary Enhance your knowledge base by adding the glossary to help readers understand the terms(word/phrase/acronym/abbreviation) frequently used in articles. A dotted line highlights glossary terms so readers can hover over the...

New feature Advanced search in knowledge base site Use the advanced search to find anything (titles, slugs, tags, text content inside the articles and categories) within your knowledge base site. This would help the readers find the desired sear...

New features 1. SEO description generator Use the SEO description generator to generate the meta descriptions for your articles and category pages effortlessly. This AI-powered feature will generate the best meta description for your articles an...

New features 1. Starred articles and categories With the Starred feature, you can mark your favorite or frequently used articles and categories as starred . This is similar to 'Starred' section in Drive. Go to Documentation → Starr...

Enhancements 1. Version as menu Add public versions as a menu on your knowledge base articles page. This helps showcase the available versions in your knowledge base and provides easy navigation for your end-users. To access the version displa...

New features 1. Shared articles This feature is added to Document360 based on popular customer requests. The Shared article feature lets you display one article in multiple categories. The shared articles are termed as References . Use ...

New features 1. Feature explorer 2.0 We have given the Feature explorer a brand new facelift and optimized the user learning experience. This page can be accessed by clicking on the trophy icon on the left menu bar (Only for trial accounts)....

New Features 1. Bookmark link in an article Interlinking inside the article content was not directly available in the Document360 editors. With this release portal, users can search for and add links to the heading from the same article. J...