Fall is brisk, so we’ll try and make this update the same. September 2019 brings URL mapping to the Knowledge base assistant, an improved Settings UI, the option to open links in a new tab (how many tabs can you have open at one time?), and updates to our payment system.
New features
URL mapping for Knowledge base assistant
Set the Knowledge base assistant to show a list of articles, or an individual article, or search results for a keyword in your assistant, when a user navigates to a specific URL.
Check it out in the Knowledge base section in Settings.
Improvements
Improved Settings UI
We’ve made some design changes to the Settings section by making use of tabs to give you less chaos and more organization of various settings.
Open article links in new tab
A customer request, we added the ability to open any article links need in new tab. Go ahead. If you’re a Mac user, cmd + click, on an article link. Windows users? Ctrl+click. We dare you.
Support for Strong Customer Authentication
We have made necessary changes to our payment system that are needed to meet the new requirements for authenticating online payments, introduced in Europe as part of the second Payment Services Directive (PSD2).