Editor elements

The Advanced WYSIWYG editor gives you a complete set of building blocks for creating structured, engaging content — without writing a single line of code. Whether you're organizing a long article, displaying code for developers, or embedding a video walkthrough, editor elements let you control exactly how your content looks and behaves for every reader.

Use this section to understand the foundational concepts of the editor, then navigate to the specific element articles you need.

Content blocks

In the Advanced WYSIWYG editor, a block is a section of content that ends with a line break. The next piece of content that starts on a new line is considered a new block. Content blocks are a foundational content management capability of the editor. They give you control over how your article is organized and who can see each part of it.

There are two types of content blocks.

Movable content blocks let you rearrange sections of your article by clicking arrows or dragging and dropping — no copy-pasting required. Use movable blocks when you need to restructure content after a product update, or to ensure a warning or note appears immediately before the step it applies to.

Conditional content blocks let you show or hide specific sections based on conditions such as country, device type, date, reader group, workspace, or IP address. Use conditional blocks when your audience is not uniform — for example, to show region-specific pricing only to readers in certain countries, or to surface internal content only to administrators.

Together, these two block types help you keep a single article relevant to multiple audiences and easier to maintain over time, without duplicating content across separate articles.

Movable content blocks

Hover over any block in the Advanced WYSIWYG editor to reveal two icons on the left: the Settings icon and the ellipsis icon.

To move a block using arrows:

1. Navigate to the desired article in the Advanced WYSIWYG editor.
2. Hover over the block you want to move.
3. Click the ellipsis icon on the left side of the block.
4. Use the controls that appear:
   • Up / Down arrows: move the block one position at a time.
   • Delete icon: removes the block; the next block moves up automatically.

To drag a block to a specific position:

Hold the ellipsis icon of the block and drag it to your desired location within the editor.

To insert a new block:

Hover over an existing block, click the Settings icon, then select Insert block above or Insert block below.

Conditional content blocks

Conditional content blocks allow you to control the visibility of specific sections based on predefined conditions.

To set up a conditional content block:

1. Navigate to the desired article in the Advanced WYSIWYG editor.
2. Hover over the content block and click the Settings icon on the left.
3. Select Conditional Content. The Conditional content panel appears.

4. Turn on the Enable toggle to activate the conditional content.
5. In the Visibility section, choose:
   • Show — displays the block only when the condition is met.
   • Hide — hides the block when the condition is met.
6. Select the operator:
   • AND — all conditions must be met.
   • OR — any single condition triggers the visibility rule.
7. Click + Add to create a new condition.
8. In the Parameter dropdown, select the desired parameter and set the condition and value.

9. To reuse the condition across articles, click Save for reuse, enter a name, and save it.
10. Click Save to apply the condition to the block, or Save as to save it for future use.
11. To remove a condition, click Remove Condition within the selected block, then click Apply.

Copying conditional content

Conditional blocks are mapped to the article ID where they were created. If you copy and paste a conditional block into a different article, the condition is removed on refresh; the IDs no longer match the new article.

Never rely on copy-paste to move conditional blocks between articles. The conditional formatting will be stripped after refresh, navigation, or publish.

Recommended approach when reusing conditional content across articles:

• Copy the content without relying on the existing conditional formatting.
• Reapply the conditional content block in the new article.
• Alternatively, use Save for reuse to quickly apply the same condition across articles without recreating it each time.

Editor elements

Within each content block, you can use a wide range of editor elements to present your content clearly — from text and formatting controls to tables, callouts, media, code blocks, and more. Explore the articles below to learn about each element and when to use it.

Text and formatting

Code and technical content

Content structure

Callouts and notices

Media and interactivity

Discovery and navigation